Shipping Terms
Here at MANTRA our teams strive to make sure that your orders get priority and reach you as soon as possible. Currently we have two warehouses based in Islamabad and Lahore from where all the products are sourced for further delivery in respective regions. Usually when you place an order, it is shipped
within 24-48 hours depending upon the working days and the time of order placement.
In Pakistan our standard delivery charges are 200 PKR for every package.
We use the fastest means of delivery and are currently working with Leopard Courier Pakistan.
Projected delivery time is 2-4 working days. However, there could be delays sometimes, due to unexpected situations and in that case you shall be notified.
We are not shipping outside Pakistan yet but soon we will start these operations as well, Information of which shall be shared at our website. You can always contact at info@themantraintl.com or contact at our customer care number +92 3100052111 and inquire about your order.
Exchange Policy
1. Hair Mantra values our customers choice and always welcomes the exchange of any product purchased from us provided :-
- Its in its original packaging
- Seal of the product is intact
- Product is not used
- Product is in original shape/quantity
- Label is not tempered with.
2. You may email us at info@themantraintl.com and mention the reasons and product name returned. Also write down your purchased order number.
3. Send the item to our address Hair Mantra 80K, Commercial Block, DHA Lahore.
4. Any additional charges/ Shipping charges shall be paid by the customer.
Return Policy
1. We offer return policy as a good will to our valued clients. In case you have purchased an item you no longer wish to use, or it was damaged at the time of delivery, don’t worry we have got you.
2. All such returns shall be under following conditions
- Item is in its original shape
- Seal of the item is intact
- Packaging is intact
- Product is not used
3. You will be required to send us the details of the products and the purchased information at info@themantraintl.com along with the reasons for return.
4. You will be asked to send us the same product at our shipping address 80K, commercial Block, DHA Lahore.
5. We will issue you a coupon of the same amount
6. Any additional charges shall be paid by the customer.